Privacy Policy

Effective Date: June 08, 2021

This Privacy Policy ("Policy") governs the manner in which HomeCrew Network Inc., including its subsidiaries, affiliates, associated trade names, and digital properties (collectively referred to as "HomeCrew", "we", "us", or "our") collects, uses, discloses, shares, and manages personal and non-personal information obtained from users ("you", "your", "users", or "clients") through its websites, web applications, social media channels, and associated online platforms. This includes, but is not limited to, BrooklinNeatCo.ca, EastBrookCleanTeam.ca, UxCleanHomeServices.ca, TauntonSparkle.com, and EvergleamCleaning.com (collectively the "Sites").

By accessing or using any part of the Sites, submitting your information through any form, initiating a service request, or otherwise interacting with our digital platforms, you acknowledge that you have read, understood, and unambiguously agreed to be bound by the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect and process various categories of data, including but not limited to:

• Personally Identifiable Information (PII) such as your full name, phone number, residential or service address, email address, and other details voluntarily provided by you during your interaction with the Sites.
• Service-related Information, including details of the services requested, scheduling preferences, comments, notes, and communications with cleaners or our team.
• Technical and Behavioral Data, such as device identifiers, IP address, browser and operating system types, geographic location (approximate), browsing behavior, referral URLs, and information obtained via cookies, pixels, beacons, and related tracking technologies.
• Marketing Interaction Data, such as engagement with our emails, advertisements, or social media assets.

The above categories may be collected directly through forms or indirectly through tracking tools and embedded scripts.

2. Use of Information

We reserve the right to use, reproduce, store, analyze, commercialize, and disseminate the information collected in any of the following ways:

• To facilitate the coordination and communication between you and the independent contractor cleaners within our network;
• To fulfill, manage, and support service requests placed through the Sites;
• To improve the quality, performance, and functionality of our Sites, services, and customer support operations;
• To develop future service offerings, cross-sell related services, or contact you with promotional materials regarding HomeCrew Network or its affiliates;
• To create user profiles and behavioral segments for the purpose of personalized marketing, retargeting, and interest-based advertising;
• To share, transmit, or license your data to external third-party platforms, partner networks, contractors, advertisers, or service brokers for commercial purposes;
• For purposes of internal analytics, legal compliance, fraud detection, and system administration.

By submitting your data, you explicitly acknowledge and consent to its potential use for future marketing, reselling to third-party platforms, and any other purpose we deem reasonably aligned with our business interests.

3. Disclosure and Sharing of Information

We make no representations, guarantees, or warranties with respect to confidentiality or restricted use of any data submitted to or collected by us.

By using our services, you expressly consent and acknowledge that:

• Your name, contact details, home address, service preferences, and all other submitted data may be shared with a third-party cleaner, service contractor, or operator within our network for the purposes of quoting, confirming, or executing a service request;
• We may disclose, license, transfer, or sell your data—including PII—to third-party marketing platforms, lead generation partners, affiliated networks, data brokers, or other commercial entities;
• We are under no obligation to anonymize or limit the dissemination of any data you provide;
• We do not guarantee or imply any confidentiality or data protection beyond what is required by applicable law, and we expressly disclaim all such obligations to the fullest extent permitted by law.

4. Tracking Technologies and Advertising

Our Sites utilize a comprehensive suite of third-party tracking and analytics services to monitor usage, gather engagement metrics, and facilitate interest-based advertising campaigns. This includes, but is not limited to:

• Google Analytics
• Google Ads (including remarketing)
• Meta/Facebook Pixel and Conversions API
• Instagram Ads tracking
• TikTok Pixel tracking and event monitoring
• Cookies, local storage, and browser fingerprinting
• Additional third-party behavioral monitoring tools which may be introduced at any time, without notice

These technologies may collect information regarding your device, browsing behavior, session activity, and interactions with ads across the internet. You consent to such tracking by continuing to use the Sites.

5. Data Retention

We retain all submitted and collected data indefinitely, unless legally mandated to delete or anonymize it. We do not commit to any deletion or purging of user data absent a valid legal or regulatory obligation.

6. User Rights

To the extent required by applicable jurisdictional law, you may:

• Request access to your personal data;
• Request rectification or correction of inaccurate data;
• Opt out of receiving promotional materials via opt-out links included in our marketing emails.

However, opting out of marketing communications does not constitute deletion of your data from our databases or third-party networks where we may have shared your information.

7. Third-Party Sites and External Links

Our Sites may contain links to external websites, partners, or platforms over which we have no control. We are not responsible for the privacy practices, data security, or disclosures made by such third-party entities. You acknowledge that interactions with such platforms are governed exclusively by their own privacy policies and terms of use.

8. Changes to This Privacy Policy

HomeCrew Network reserves the right to revise, update, or otherwise modify this Privacy Policy at any time, for any reason, with or without notice. The current version will always be posted on the Sites with the "Effective Date" clearly indicated. Your continued use of the Sites following any such changes constitutes your acceptance of the updated terms.

9. Contact Information

For questions, concerns, or formal correspondence regarding this Privacy Policy, you may contact us at:

Email: [email protected]
Subject Line: Privacy Policy Inquiry